Customer Service: Taking Good C.A.R.E. - Lead Yourself

Customers are the most important ingredients in the success of our university. As competition increases and the number of consumer choices multiplies, quality customer care is critical. Participants will learn how customer relations affect the university’s bottom line, and how today’s student-customer expectations are higher than ever. Learn the Customer C.A.R.E. model strategies and techniques for dealing with the three types of difficult customers.

Facilitator: Dale McCoy

Free