Whether your organization is big or small, service or manufacturing, it boils down to having customer service skills that enable you to create a profitable and lucrative experience. Many companies forget or ignore the fact that customer service has direct impact on profits - especially future profits. In today's economy, customers are questioning value even with companies they have known for years.
Successful companies will anticipate customer needs and solve problems before the customer knows they even exist. But before you can do this, you have to start with the basics. During this one-day seminar, you will learn ways to increase communication with customers in person or over the phone, techniques for dealing with angry customers, keeping your composure under stress and much more.
Key Information:
The Customer Service Mindset
Is the Customer Always Right?
Listening to Create Results
Gaining Understanding
Dealing with Emotionally Charged Situations
Admission
$239
Open to public, alumni, current students, faculty, staff
