Does conflict sometimes interfere with the day-to-day operations of your organization? Actually, conflict is a natural and even beneficial fact of life in the business environment. However, when not managed well it can result in low morale, decreased productivity, high stress levels and loss of good employees, all of which detract from the organization's performance. The inability to deal with conflict can undermine a supervisor's or manager's effectiveness. Learn how to manage conflict situations to produce positive outcomes.
Key Information
Factors influencing conflict at work (structural and personal)
Levels of conflict and how to prevent escalation
Assessment of primary methods of handling conflict
Complete the "Conflict Style Inventory" to identify your style
Results of conflict - positive and negative
Why no conflict is as unhealthy as too much
Approaches to dealing with conflict and when they apply
A prescribed procedure for confronting conflict in a positive manner
Conflict resolution strategies for dealing with individuals and groups
Communication skills for successfully addressing conflict
The role of listening in conflict resolution and how to do it
Benefits of Attending
You will be able to identify the source of a conflict and know the most appropriate corrective action for that source. You'll understand the different approaches for dealing with conflict and which is the most effective for a given situation. You'll also learn communication skills that will enable you to confront conflict constructively. And you'll recognize and be able to address factors in your organization that may be contributing to unproductive conflict.
