Give me a facilities problem, an equipment problem, even a customer problem, but please, not another employee problem!
Employee problems are often the most difficult situations most managers face. When an employee is not performing according to agreed expectations, or is displaying behaviors that interfere with co-workers' performance, coaching and feedback are not adequate strategies. This class will help you learn techniques to deal with these problem situations. You will learn formal and informal intervention techniques designed to turn around performance and behavior problems that can nag the organization and drain your energy.
Key Information
Where Do You Start When a Problem Begins
Steps to follow during confrontational meetings with employees
Procedures to handle and resolve employee complaints
Conduct investigations into noted problem areas
Guidelines for Handling Behavior Problems
Set clearly defined expectations
Steps to taking corrective action
Appropriate forms to increase you consistency
How to effectively perform a formal employee discipline session
Increase Your Effectiveness
When to coach, when to discipline
The Performance Management Spectrum
The BCMM model and forging agreements that get met
Legal Issues to Know
What are your legal accountabilities?
What to do if worse comes to worse
Avoid the pitfalls that can come back to haunt you or threaten your company
Why You Should Attend
There is no easy way, but there are certainly better methods to use when handling performance problems. Learn how to set performance expectations, and develop performance agreements. Learn how to navigate the legal minefield of progressive discipline "up to and including termination of employment."
