Dynamic Communication Skills & Strategies - New Instructor! - Updated!

Learn to communicate in a manner that builds trust, teamwork and consensus. Develop the skills that result in two-way communication, which is critical to a participative management style. Examine obstacles to effective communication and learn to facilitate supportive communication with diverse individuals and groups.

Key Information

Identify barriers to effective communication

Focus your development to improve listening effectiveness

Learn how you come across to others

Understand the communication model

How your perception can interfere with communication

How we come up with perceptions

Learn one of the most challenging aspects of communication

Understand what perceptions and assumptions you hold that 

may be interfering with your communication

Discover how to take the critic out of criticism

Why feedback is a valuable learning tool

Learn the two styles of feedback

Identify the secret of effective questions

Discuss common feedback mistakes

How to be a better listener

Learn and practice techniques that will make you a better listener

Understand the different levels of listening

Learn the difference between distracting and attending behaviors

Using communication as an effective management tool

Discover the secrets of converting conflict into collaboration

Eliminate resentment that results from poor communication

What you can say to resolve conflicts with bosses, peers, and workers

You will also take a self assessment to encourage awareness of your particular communication style and uncover challenges in your communication process.