Diversity & Multiculturalism - Communicating Across Cultures, Borders - or Your Own Office!

Every organization has its own challenges in regards to managing communications and interactions with diverse groups. A first step is learning to appreciate and understand the wealth of diversity that your staff and organization interact with on a day-to-day basis. The purpose of this course is to define diversity, to gain an appreciation for the factors that create boundaries and to develop strategies for building bridges to the diversity that can create opportunities for your business or organization. 

After completion of the course, participant should be able to: 

Define diversity 

Describe the timeline and significance of the events in the American Civil Rights movement 

Interpret the difference among awareness, compliance and advocacy 

Apply and synthesize the influence of the UN's Declaration of Universal Human Rights and specific legislation, case law and best practices on business practices 

Describe a business' obligation to human rights 

Define generational diversity and describe characteristics of the 4 working generations 

Develop strategies for cultivating a culture of inclusiveness 

Implement best practices for communication in a diverse workplace and global marketplace 

Other custom needs developed in concert with the organization