Creating a Competitive Edge - from Vision to Customer Loyalty

We live in a highly competitive and rapidly changing world. For businesses to survive, succeed and grow, it is imperative that there is a clear road map. This starts with a vision for your business that cements how you will operate to generate loyal customers - how to outperform and outlast your competition through loyalty beyond customer service. This course will provide key foundational details for you as an individual contributor and/or leader in a competitive business environment.

Key information:

• What’s your individual role in your company’s vision?
• Why people resist change and how to help them adapt
• Five proven techniques and strategies to outlast your competition
• How to create customer loyalty beyond customer service