Learn to communicate in a manner that builds trust, teamwork and consensus. Develop key skills that result in two-way communication which is critical to a participative management style. Examine obstacles to effective communication and learn to facilitate supportive communication with diverse individuals and groups.
Key information
Identifying barriers to effective communication
Focus your development to improve listening effectiveness
Learn how you come across to others
Understand the communication model
How your perception can interfere with communication
How we come up with perceptions
Learn one of the most challenging aspects of communication
Understand what perceptions and assumptions you hold that may be interfering with your communication
Discover how to take the critic out of criticism
Why feedback is a valuable learning tool
Learn the two styles of feedback
Identify the secret of effective questions
Discuss common feedback mistakes
How to be a better listener
Learn and practice techniques that will make you a better listener
Understand the different levels of listening
Learn the difference between distracting and attending behaviors
Using communication as an effective management tool
Discover the secrets to converting conflict into collaboration
Eliminate resentment that results from poor communication
What you can say to resolve conflicts with bosses, peers, and workers
PLUS:
You will also take a self-assessment to encourage awareness of your particular communication style and uncover challenges in your communication process.
